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FAQ

 

FAQ

General Questions 

1. How do I place an order?
2. Can I pay by money order or check?
3. Do you send tracking numbers with each order?
4. Do all of the products you sell come with a warranty?
5. Do you ship to other countries? ie:Canada, Japan, etc.?
6. Do you offer discounts if I order 2 or more items?
7. Do you have a referral program?
8. Why are your prices so low?
9. What are the coupon codes for?
10. How will the equipment be shipped?
11. Do I have to pay tax?
12. Where are you located?
13. Can I pick up my items from your location?
14. Do you sell any other food?
15. Do you match prices?
16. Do you give discounts to students?
17. If you had to chose one important equipment item to buy, what would it be?
18. Do you sell juicer, blender, dehydrator parts?
19. How much is shipping?
20. Why is your website so big on my monitor screen?


Juicer Questions 

1. What is your favorite juicer?
2. Do I need to buy a commercial juicer if I am on the raw food diet?
3. Which juicer makes perfect nut butters and ice creams?
4. Which juicer makes minimal noise?
5. What is the best way to clean a juicer?
6. Which juicer is best for juicing mainly fruits and carrots/apples?
7. Which juicer is best for juicing wheatgrass and other leafy vegetables?
8. How long can my juice last once I juice it?
9. What do you think about the twin gear juicers?
10. Which juicer produced the lowest amount of heat?
11. What is your favorite recipe for green juice?
12. Which greenstar juicer is the best?
13. Do any of the juicers make almond butter?
14. What is the best wheatgrass juicer?
15. Can the wheatgrass juicers make any other juice besides wheatgrass?
16. What is the best citrus juicer? 


Blender Questions

1. What is the best blender?
2. Can I make juice with a blender?
3.
 Can blenders make nut butters?
4. What is the best way to get my blender not to overheat?
5. Do you sell extra carafes?
6. What is the best way to wash my blender?
7. Do you have a favorite recipe for blended soup?
8. Are blenders better than juicers?
9. Do blenders overheat easily?
10. Do you sell the Vitamix 5000 or Super 5000?
11. Do the vitamix or k-tec blenders come in 220V?


Dehydrator Questions 

1. What is the best dehydrator?
2. Are Teflex sheets really needed?
3. Do you sell the Excalibur 3900?
4. Do I need to buy a Taylor Thermometer?
5. What is the best temp. to dry most raw foods?
6. Can I put in my lasagna pan into the dehydrator?
7. Do you have a favorite flax cracker recipe?
8. What is the best dehydrator for a 1 person family?
9. Are dehydrators noisy?
10. Do the Excalibur dehydrators come in 220V?


Sprouter Questions 

1. Which is the best sprouter?
2. Should I soak my seeds before I put them into my sprouter?
3. What should I do if there is a lot of mold on my sprouts?

Memberships

1. We give our premium members huge discounts on raw foods, equipment and more! 


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General Answers

1. 
You can place an order by credit card, check or money order. Please contact us if you have any questions.Go to top!

2. Yes, we do accept checks or money orders. In fact, if you send us a check or money order, we will take $5.00 - $10.00 off your total price! Go to top!

3. Yes, a tracking number will be sent to you via email.Go to top!

4. Yes, all of the products come with a full manufacture warranty. Go to top!

5. Yes, we do ship to other countries. We ship by UPS. Please contact us with your shipping address and we will send you a shipping price quote.Go to top! 

6. Our products are already discounted. We will offer discounts in the near future.Go to top!

7. Yes we do have a referral program. If you refer a customer to us we will send you $10.00 cash (per item)! Please let them know to tell us your name and phone number and we will contact you immediately.Go to top!

8. Are prices are low because we understand how costly it is to maintain a healthy lifestyle. We want you to have all this equipment and we plan to continue offering it at the lowest price possible! Go to top!

9. We offer coupon codes for most of our products to save you money! We can not advertise our low price online so we decided to offer coupons on select products so you can get them at rock bottom prices.Go to top!

10. The equipment will be shipped UPS ground. If you are in a hurry and need the product sooner, we can ship it out to you faster but you will pay for the shipping.Go to top!

11. You do NOT have to pay tax on anything we carry. Go to top!

12. We are located all over the US. We have suppliers in CA, FL, and other places. Our main offices are located in Florida. Our address is 

RawGuru 
3211 De leon St. #1 
Tampa, FL. 33609

You may send all checks or money orders to the above address.Go to top!

13. No, I am sorry. We are not a retail store. We only sell online.Go to top!

14. Currently we only offer a small selection of raw foods. We will soon have an array of exotic dried fruits, vegetables, seaweeds and such.Go to top! 

15. We not only match prices, we make ours lower. Go to top!

16. Yes, if you are a student or are a low income household we can work with you to give you the lowest price available. Contact us by email.Go to top!

17. We think that a blender is one of the best equipment items you can buy if you are just starting out. With a blender you can make juice, soups, smoothies, nut butters, flours, ice creams and more! A blender in our opinion is a great investment for any lifestyle!Go to top!

18. Yes, we do sell most parts to equipment items, if we do not we will refer you to someone that does. Please contact us if you need any parts replaced.Go to top!

19. Shipping is free for UPS ground shipping. If you need an equipment item sooner we can ship it to you next day, second day air, or sooner.Go to top!

20. This website was made to viewed on a 1020 X 644 monitor resolution.Go to top!


Juicer Answers

1. Our favorite juicer is the new and improved SoloStar II Juicer and the original Solostar Juicer because they are both affordable, makes superior juices, nut butters, and wheatgrass plus both are very easy to clean! Go to top!

2. No, you do not need a commercial juicer if you are on a raw food diet. The commercial juicers are recommended for juice bars, restaurants, spas, etc...Go to top!

3. The best juicers for nut butters we have found to be is the SoloStar, 
Samson and the Champion juicer. Out of the those juicers the SoloStar performs the best. The Champion heats up very easily and is a pain to clean after making nut butters. Go to top!

4. All of the juicers have minimal noise. The noise factor depends on what you are juicing. If you are juicing carrots it will be pretty loud. If you juice wheatgrass it will not be as noisy. Go to top!

5. The best way to clean a juicer is with warm running water right after you have used it. Then dip the juicer parts in a solution of water and a capful of hydrogen peroxide. If making nut butters on the juicer you may soak the blade/cutter in warm water for 10 minutes to loosen the particles.Go to top!

6. We recommend the Champion juicer if you are going to mainly juice carrots or fruits. However, we do not recommend consuming carrot or other high sugar, low mineral juices for long periods of time. Go to top!

7. The best overall juicer for leafy veggies and wheatgrass would have to be the SoloStar II juicer and the SoloStar Juicer. They rawk!Go to top!

8. We think it is very important to consume your juice right after you made it. In a glass jar the juice can last in the refrigerator for 1-3 days. You can add some lemon juice to it to preserve it a little longer. Go to top!

9. We think the twin gear juicers are a little overrated and are costly. They are difficult to assemble, hard to clean and are not worth the trouble. Most people want a juicer that they want to use everyday. We find that if a juicer is hard to handle, people do not use them as much.Go to top!

10. The SoloStar, Greenstar, Samson, and a few other juicers produce very little heat compared to the others we sell.Go to top!

11. Here are the office, we love to make green juices out of kale, celery, cilantro, ginger, cucumber and mint.Go to top! 

12. The best greenstar juicer is the Greenstar 1000 because it does not come with all those attachment like the mochi maker and the pasta attachment. These attachments are useless in the raw food lifestyle.Go to top!

13. The SoloStar, Greenstar, Samson and Champion juicers all make great almond butter. Our favorite for nut butter is the SoloStar. If trying to make almond butter, you will have to soak the almonds or you can add a little bit of almond oil to start the creamy texture you desire.Go to top!

14. The best wheatgrass juicer is the Miracle MJ550 Juicer. Go to top!

15. Yes, a lot of the wheatgrass juicers can juicer berries, sprouts, and other fine greens. Go to top!

16. The best citrus juicer is 
the Waring Model BJ120C Juicer. Go to top!


Blender Answers

1. The best blender in our opinion is the Vitamix 4500. It is the most bought blender by raw foodists and health enthusiasts!Go to top!

2. Yes, you can make juice with a blender with the free nut milk bag that comes with each blender. Take your vegetables you want to juice, put them into the blender, with a little bit of water, blend till smooth, and strain through the nut milk bag. Go to top!

3. If done right, blenders can make nut butters. Add your nuts in the blender to cover the blade, add a little bit of water and blend away. Use a spatula to get the nuts off the sides of the blender and blend till the desired consistency. Go to top!

4. The best way is keep your blender on slow speed and don't blend anything too thick. If the blender does overheat, you may put the base into the freezer for 10 minutes to cool off. Go to top!

5. Yes, we do. The Vitamix carafes are $70.00 plus shipping. Please contact us for more details.Go to top!

6. The best way to wash your blender is to wash it right after you use it. You can fill half the carafe with warm water and blend it up till it washes out. You may have to use a brush to get some parts clean. Rinse it out in a solotion of water and hydrogen peroxide. Go to top!

7. Our favorite blended soup recipe is 1 cucumber, blended up with a handful of clover sprouts, 1 avocado, 1 bell pepper, 1 tomato, 1 handful of parsley, 1 burdock root, the juice of 1 lemon, sea salt and cayenne pepper to taste. Delicious and satisfying! Go to top!

8. Blenders are different in juicers in that blenders break the fibers apart and juicers chew the fibers up and release the nutrients. We think both a blender and a juicer are very handy in a raw food kitchen. Go to top!

9. Most blenders do overheat easily because they were never made for raw foods. High power blenders were made for ice cold smoothies and shakes. Go to top!

10. We do sell the vitamix 5000 and Super 5000 but we do not advertise them on our website. We find that the Vita-Prep or the Vitamix 4500 are of the same quality and much cheaper than the 5000 models. For current prices on the Vitamix 5000 and Super 5000 please email or call us. Go to top!

11. The Vitamix or K-tec blenders DO NOT come in the 220V from the USA. You have to buy the 220V models from the Country you live in. Go to top!


Dehydrator Questions 


1. The best dehydrator for your money is the Excalibur 2900. It is very versatile, easy to use and is the best for a family of 2 or more. Go to top!

2. Telfex sheets are recommended for sticky, wet, and oily cookies/crackers, etc... They are non-stick and last many months. You can use parchment paper or wax paper but for if you want a non stick surface Teflex sheets are the best! Go to top!

3. We do not carry the Excalibur 3900 because they are only offered by the Excalibur company. We think the 3900 is not worth the extra money. You can buy a 2900 and get a $5-$7.00 timer at a local hardware store. Go to top!

4. You can but it is not necessary to buy a Taylor thermometer. You can get a meat thermometer at a cooking store or a grocery store. Go to top!

5. The best temperature is at 110 degrees F. For thick items or wet items 140 degrees F. is best for 2-3 hrs. and then lower it to 110 degrees for the remaining time. The reason for this is best explained by the Tree of Life.


Low-temperature food dehydration is a technique that warms and dries food that will not destroy enzymes. It has been suggested by Edward Howell in his book Food Enzymes for Health and Longevity that food enzymes are destroyed when the food temperature reaches 115-120°F. However, recent research by The Excalibur Dehydrator Company suggests that it is actually better to begin the dehydration process at 145°F for the initial stage of the drying process. The reasoning is that as the food is dehydrating, it literally “sweats out” the moisture it contains. This moisture inside the dehydrator reduces the food temperature, as much as 20-25 degrees.

This information changes how we think about the entire process of food dehydration. It means that the safest way to dehydrate is to begin drying at 145°F for a maximum of three hours for foods with a high water content. After this the temperature is set in the “normal” range of 110-115°F through the completion of the drying process. By doing this we are inhibiting bacterial growth by reducing the time the food spends in the dehydrator. The longer that a food is in the dehydrator the more potential exists for the enzymes to be destroyed, even at lower temperatures. Low-temperature dehydration for sustained time, as practiced for years by the live-food community, may not be safe because sustained low-temperature dehydration encourages bacterial growth and fermentation. At the Tree of Life we feel that the new approach is both safer and more efficient. Through research from our Master’s Program in Nutrition, we hope to have more exact temperatures and times regarding this technique, but for now we only have estimates. Join the Tree of Life Newsletter at www.treeoflife.nu for updates on this important information.

This technique of dehydration is only recommended for the “Excalibur Dehydrator” because of the way that it dries food. First the Excalibur has the Parallexx™ Horizontal-Airflow Drying System, which evenly distributes air, eliminating “hot” spots. Also, a thermostat controls the temperature in the Excalibur; therefore when it reaches the set temperature it shuts off. The advantage to this is that when the temperature is higher, moisture is evaporated from the food (instead of being trapped inside by hardening of the outer surface). Then as the temperature goes down, moisture is able to pass from the inside to the outside of the food as the outer moisture is evaporated. In this way the food dries much more quickly and evenly so there is less chance of bacterial growth.

The Excalibur dehydrator comes equipped with Teflex sheets. These are non-stick sheets that are used whenever the food to be dehydrated is of a more liquid-like consistency that could spill through the plastic net sheet that is consistently used on the dehydrator tray. Go to top!

6 .Yes, you can put a lasagna pan in your dehydrator. It must be the same size width as the dehydrator tray to fit perfectly. Go to top!

7. Our Favorite Flax Cracker!

1 cup golden flax seeds (soaked for 6 hrs)
1/2 tsp. cayenne powder
1 garlic clove 
3 tsp lime or lemon juice
3-4 tbs. cilantro (chopped)
1 tsp. sea salt or to taste

Blend the soaked flax seeds in a coffee grinder or in a vitamix until very smooth 
and lump free. Add the rest of the ingredients and blend till combined. Taste the
mixture, add more sea salt or lime juice if needed, and spread a thin layer
of the mixture on Teflex sheets, and dehydrate at 105 degrees till crisp (about 12 hrs.) 
After 12 hrs. remove the crackers from the sheets and place them on dehydrator
trays to finish drying out. Enjoy with salsa or eat as is!

Go to top!

8. The best dehydrator for a one person family is the Excalibur 2500 or the L'equip Dehydrator. Go to top!

9. The Excalibur Dehydrators are a little noisy. The L'equip model is almost silent. Go to top!

10. Yes, the Excalibur dehydrators do come in 220V. Only the 2500 and the 2900 are available.Go to top!


Sprouter Questions 


1. The best sprouter in our opinion is the Easygreen sprouter. Go to top!

2. You can soak your seeds to speed up the germination process. Go to top!

3. You should throw your sprouts away if there is a lot of mold on them. Always make sure you use fresh seeds and soak them in water with a little bit of H202 to kill any bacteria or mold present. Go to top!

 

 

 

 

 

If your question has not been answered please contact us. Thank you!