Terms & Conditions

 

 

Conditions of use

Thank you for shopping with rawguru.com. Please read these conditions of use before using this site which is operated by rawguru.com. We operate this site for the purpose of advertising equipment and raw foods to customers and potential customers. By using this site, you signify your acceptance of these conditions in return for which we will provide you with access. From time to time we may modify the conditions so please continue to review the conditions of use whenever accessing or using this site. If at any time you do not wish to accept these conditions then don't use this site.

Our terms and conditions of sale

These terms will apply to all your purchases of items from the our store, whether you are ordering online or by telephone. Please read this document carefully before placing your order.

We may change these terms from time to time. Please check them before you make a new purchase.

Payment

You can pay for your order by Visa, Mastercard, Discover, AMEX, PayPal or by phone. We will take all reasonable care to keep your order details and payment secure. 

Refunds

Refunds are sent in a form of a check to your address or in a form of a gift certificate to use in our store. Please allow up to 10 days for your refund check.  

Your agreement with us

We will confirm acceptance (or otherwise) of your order as soon as possible, either by email (if your order is placed on-line) or by telephone (if your order is placed over the telephone). A binding agreement arises once we accept your order and we will then charge your credit/debit card on acceptance of your order.

Shipping Policy

We use FedEx ground and USPS Priority Mail for all raw food items. Orders are shipped Mondays through Fridays. If you need an item sooner please call for shipping rates. Overnight delivery possible with extra surcharge. All shipping charges (if applicable) will be added once you login and complete your order.

All equipment items are delivered by UPS ground which usually takes about 5-7 business days to get to you. We offer free UPS ground shipping on all equipment items sold in our store. When you place an order, a tracking number will be sent to you via email by request. This service is for guidance only, and although every effort is made to give accurate information we cannot guarantee delivery on the exact date mentioned by this system. 

International Orders and Shipments

We are not responsible for any duty or tax fees once the package is shipped outside of the US. We do not accept any refunds if the item gets lost in the mail or duty fees can not be covered by the customer. Please be aware that not all items shipped internationally will have a tracking number. Once the package leaves the US border we are not responsible for the items. All sales on equipment are final outside of the US.

Availability

All items are subject to availability. We can only guarantee availability whilst stocks last. If the goods ordered are unavailable, we will contact you with suggestions of goods of equivalent quality and price.

Cancellations and Returns on Equipment

We no longer accept any returns on used or new equipment. If the item was damaged during transit we can send you a new unit asap. Please make sure you decide on what equipment model you like. If for some odd reason you do not like it, we can help sell it for you or suggest you post an ad for it at your local health foods store or sell it on ebay. Once again, no refunds are given on all equipment and no returns will be accepted. Questions? Call 800-518-0727. 

Customer service

If you have any queries or require further information regarding our products or your purchase, call us at 800-518-0727 and we will be glad to assist you. Lines are open 24-7. Alternatively you can e-mail us by clicking here.

Caring for your purchase

Always refer to the operating, care and maintenance instructions in relation to each product.

Product descriptions

We have made every effort to display as accurately as possible the colors of our products that appear on this web site. However, we cannot guarantee that your monitor's display of any color will accurately reflect the color of the actual product.

While we try to be as accurate as possible, all sizes, weights and measurements quoted are approximate.

Affiliate Policy

Our affiliates and links to our site (www.rawguru.com) are not liable for any adverse effects to any product sold on this web site, nor are they held responsibility for any advice giving throughout the site or of the books that are sold on this site or of any links provided on this site.

Feedback

Tell us how we are doing and how we can do it better. We welcome your comments on any aspect of our service to you, so please feel free to contact us with your comments by email or by contacting us by phone.